Enterprise service management goes beyond IT
Unify service delivery across departments to keep employees and the business productive.
Enterprise help desk
Expand your service management strategy across the enterprise to streamline processes, improve communication, and increase employee satisfaction.
Match your employee’s consumer experience
Internal service providers—from IT and HR to operations and beyond—need an enterprise help desk to assist in delivering their services with as little friction as possible. By uniting departments across the enterprise in a single help desk, you can streamline and automate workflows, gather necessary data up front, and improve transparency and communication.
Improved efficiency and productivity
Automated ticket routing and workflows mean the right people receive the right requests without the need to manually sort or assign.
Data-driven service delivery
Customize your service catalog and incident submission form to receive the necessary information so you can meet and exceed employee expectations and drive more accurate reporting.
Convenient access to resources
From self-service solutions in the knowledge base to live chat with technicians, a modern enterprise help desk can help increase end-user satisfaction.
Empower department stakeholders
Enterprise service management is where your IT leaders can take charge, driving business value for the entire organization.
Benefits of enterprise service management
The IT department is familiar with enterprise service management best practices, and there’s an opportunity to extend these benefits beyond IT to things like new hire onboarding. The more you can anticipate and resolve issues before they impact the business or employees, the more you’ll save in the long term.
Say goodbye to service silos
Eliminate email chains, document all requests, leverage a knowledge base for FAQs, and automate workflows and tasks across departments.
Smart technology and ITIL best practices
A modern enterprise help desk solution powered by smart technology like artificial intelligence (AI) and built on ITIL best practices will help you deliver value and service success.
Drive increased employee satisfaction
Traditional work environments are changing, and people increasingly rely on virtual tools to get their work done. Keep employees productive and satisfied.
Deliver service success
A powerful enterprise help desk can help businesses bridge the departmental communication gap, increase productivity, and boost satisfaction by enabling employee-focused service.
Saber Healthcare guarantees 99.9% SLA with SolarWinds Service Desk in IT and over a dozen other departments
To minimize downtime and provide the best possible service to their customers, Saber Healthcare chose SolarWinds® Service Desk. As a native cloud-based solution built on AWS and leveraging their worldwide data centers, updates and maintenance would be handled entirely by SolarWinds and occur automatically. Equally important, Service Desk would handily meet Saber Healthcare Group’s scalability and availability requirements with its industry-leading 99.999% uptime.
Experience yields insights. Here's some of what we've learned.
Communications service provider saves millions
This customer saved more than $2 million in recurring annual costs after replacing several disparate monitoring tools with Hybrid Cloud Observability.
Enterprise cloud operations team gains 5x ROI over three years
The popular retailer achieved these savings by retiring an array of open-source tools and problematic SaaS-based IT monitoring tools.
SolarWinds is a trusted leader, year after year
SolarWinds Recognized in GigaOm Radar Reports as a Leader in Network and Cloud Observability.
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We have answers.