Service Desk Chat

Give your employees the ability to instantly interact with your service desk, through virtual or live agents, for faster time to resolution.
Start Free TrialFully functional for 30 days

Improve Agent Efficiency

To boost your service desk agent’s productivity, our chat queues are built to allow them to engage on an individual basis while simultaneously supporting multiple employees. Managing parallel chat sessions can help improve essential service management KPIs, including first touch resolution, average resolution time, and customer satisfaction.
Start Free TrialFully functional for 30 days

Provide a Better Employee Experience

With a more convenient and personable option to ask for and receive the services they need; chat gives your employees an engaging experience no matter where they are in the world. From self-service resolution with an artificial intelligence (AI) powered virtual agent to direct agent access with live chat, employees can quickly and efficiently get the information they need so they can get back to work faster.
Start Free TrialFully functional for 30 days

Easy to Implement, Configure, and Manage

Chat is built directly into SolarWinds Service Desk, allowing you to easily incorporate chat into your service management strategy and processes without any additional costs or complex integrations. Each chat session is captured within your service records, from the initial message to the closure of the incident.
Start Free TrialFully functional for 30 days

Increase Collaboration and Flexibility With Microsoft Teams or Slack Integrations

The SolarWinds Service Desk integration with Slack and Microsoft Teams enables users to request and receive service from within the collaboration app. The ChatOps integration allows users to seamlessly open and view tickets, add comments, or resolve tickets. This improves issue resolution times, helps ensure service-level agreements (SLAs), and allows organizations to achieve higher value from existing investments at no additional cost.

Start Free TrialFully functional for 30 days

Looking for an On-Premises Help Desk option?

Try Web Help Desk. It’s our affordable and safe Help Desk Ticketing and Asset Management Software.

  • Automate user service request management from ticket creation, assignment, routing, and escalation.

  • Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs.

  • Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.

EMAIL LINK TO FREE TRIALFully functional for 14 days
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