Internationalization and Localization
From remote team members to offices in different countries, your employees are located throughout the globe. With support for more than 40 languages, SolarWinds Service Desk gives you the ability to better customize and meet the needs of your teams based on their location. SolarWinds Service Desk empowers your scaling operations to to improve the consistency and communication across the organization…no matter where they are in the world.
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Global Business Hours
You have locations all over the world. They have different working hours, different weekends, and different holidays. Customize your business hours per location to ensure you are properly managing the support expectations of your organization.
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Simplified Site Reporting
View your ticketing trends from a global level. Run reports to analyze the performance of each region, finding areas for improvement, and allowing your global teams to learn from each others success in supporting the organization.
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Looking for an On-Premises Help Desk option?
Try Web Help Desk. It’s our affordable and safe Help Desk Ticketing and Asset Management Software.
Automate user service request management from ticket creation, assignment, routing, and escalation.
Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs.
Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
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Let’s talk it over.
Contact our team. Anytime.
