Remote Desktop Access to iOS Devices

An iOS remote desktop tool allows you to connect to an end user’s mobile iOS device (like iPhone and iPad), or use an iOS device to reach another remote desktop. When connecting to an iOS device, it can allow you view-only access to help streamline troubleshooting. When using an iOS device to provide remote support, an iOS remote desktop solution.

With an iOS remote desktop tool, teams can deliver services and solutions quickly and efficiently from anywhere with a reliable internet connection, eliminating travel time and streamlining the logistics of providing effective and responsive IT support. This feature could be useful for teams working at multi-location enterprise companies, or organizations with large campuses or employees working in multiple geographic locations.

iOS remote desktop tools can also be used to provide greater consistency of service across devices, regardless of operating system or hardware capacity. Given the popularity of iOS devices, built-in compatibility makes it more likely for technicians to easily communicate and interface with end users, without running into operating system issues.

To connect with an iOS device remotely, you can use Apple Remote Desktop App or third-party tools like Dameware software. Dameware is designed to give you additional options of connection with the end user.

For a long time, compatibility issues between Microsoft and iOS devices were of great concern for end users and IT admins alike. However, Microsoft remote desktop iOS compatibility now allows IT support teams to establish remote connections, regardless of whether the devices are running Windows, iOS, or Android operating systems. To give yourself more connection possibilities and a higher level of management, you can use remote third-party software, which is recommended for enterprises.

Dameware Remote Everywhere (DRE) makes it easier to create new remote connections to iOS or Mac devices and allows technicians to use iOS devices to provide support.

For end users on iOS, once both devices have been properly configured for remote access, support technicians can easily access and view iOS mobile devices to support end users through chat and file transfer.

Technicians can also use the Dameware iOS mobile application to control end user workstations, whether Windows, Mac, or Linux. When the remote session begins with a remote PC or Mac device, the DRE Remote Viewer is designed to open automatically, providing you with general information about the support request details and the target device’s operating system, specs, and resource usage. A chat window also allows you to communicate directly with the end user for the duration of the session.

The Session menu includes tools and features useful during remote connection session while technicians carry out their work. DRE allows you to record the remote support session for documentation, auditing, or other later review, and the screenshot function will save the screen displayed on the target device as a JPEG file. Under the Interactions menu, technicians will also find options to initiate VoIP calling, enabling them to speak directly with end users to prevent misunderstands or miscommunications, while the Password Secrets Vault and Secure Notes options allow for quick retrieval of authorized login credentials and confidential notes about the support ticket and services delivered during the session. The Connection Details button will provide you with metadata about your remote session, as well.

If network traffic or device capacity is an issue, the Remote Desktop tab in the viewer allows you to modify the size, color configuration, and other visualization options of the screenshare portion of the remote session. Reducing the display size to a specific percentage also decreases the bandwidth required by the support session, which can significantly improve the quality of the connection. Color modes may also be optimized for low bandwidth connections.

Other DRE tools include: keyboard mapping to confirm characters input locally are properly translated to the target device; a blank screen toggle to guarantee the privacy and security of both the end user and the operations carried out during the session; the ability to lock the remote Mac device from the Agent side; printing access and configuration for the target device; full, partial, or disabled clipboard synchronization; and the ability to induce automatic session timeouts after a set period of inactivity elapses.

Other On-Premises SolarWinds Remote Support Tools:

• Dameware Remote Support
• Web Help Desk^®

Related Features:

• Remote Desktop Support for Android Devices
• Secure Remote Access
• Remote Desktop Viewer
• Secure Remote Desktop Protocol (RDP)
• Remote Printing
• Remote Desktop Screen Sharing
• Remote Registry Editor Access
• Connect Remote Desktop With Command Line