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SolarWinds® Dameware® Remote Everywhere (DRE) is an affordable SaaS solution alternative to LogMeIn (GoTo) Rescue. DRE is licensed at $540 for one concurrent technician for one full year of service. Every DRE license supports 500 endpoints (devices where agents are deployed) and includes support for mobile devices. With GoTo rescue, you will need to pay $1,749 per year.
With DRE, you will also get VoIP and video conference calls, a mobile app for technicians, and 24/7 customer support for the entirety of your subscription as well as SolarWinds® Academy classes.
We know you’re measured by end-user satisfaction, so you need to have all the available tools to succeed. DRE allows the requester to see their position in the request queue via the applet; you can also run multiple support sessions simultaneously and gather end-user and technician feedback after the remote session is finished.
Do you have any additional questions regarding the end user’s request? Connect via pre-session or in-session chat or by using VoIP and video conference calls, which GoTo Rescue doesn’t offer. Messages are automatically saved in session logs. Additionally, any file (PDF, JPG, etc.) can be attached to the support ticket or to the session logs when it’s needed.
Don’t let hackers steal your end users’ data. DRE is designed to keep data safe via advanced encryption protocols and support for two-factor authentication and multi-level permissions. The same as GoTo, it uses FIPS (140-2)-compliant encryption modules and libraries in Windows-to-Windows sessions.
SolarWinds Dameware Remote Everywhere lets you connect from anywhere with an internet connection and typically connects to workstations in less than eight seconds, allowing you to quickly begin providing support to an end user.
Dameware Remote Everywhere
Legal Disclaimer:
Prices in USD. Product pricing, specifications, and other information current as of 6/30/2022 and have been made available by suppliers, manufacturers, publications, or gathered from public sources. This page is provided for informational purposes only and should not be relied upon as legal advice. Although we take measures to ensure the information’s accuracy, SolarWinds makes no representations or warranties as to the completeness or accuracy of the information and shall incur no liability for any errors or omissions..
